Please read these Terms and Conditions carefully before using our website or placing an order. By accessing khachapuri.co.uk or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

khachapuri.co.uk is operated by Khachapuri Ltd ("we", "us", "our"). References to "you" or "the customer" mean any person who accesses our website or places an order through it.

For any queries, you can contact us at: [email protected]

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates applicable local, national, or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to any part of our website or systems
Use the website in any way that could damage, disable, or impair its performance

We reserve the right to suspend or restrict access to our website at any time without notice.

3. Placing an Order

3.1 How to Order

You can place an order for food and drinks through our online ordering system on khachapuri.co.uk. By submitting an order, you are making an offer to purchase the items selected. Your order is not confirmed until you receive an order confirmation from us.

3.2 Order Confirmation

Once your order is accepted and payment processed, you will receive a confirmation. We reserve the right to refuse or cancel any order at our discretion, including where:

An item is unavailable
There is an error in the price or description of an item
We are unable to process your payment
We are unable to fulfil the order for operational reasons

If we cancel your order after payment has been taken, we will issue a full refund.

3.3 Accuracy of Your Order

Please review your order carefully before submitting. You are responsible for ensuring the accuracy of your order, including any special instructions, dietary requirements, or allergen information. We cannot guarantee that amendments can be made once an order has been confirmed.

3.4 Allergens

Our menu contains allergens. If you have a food allergy, intolerance, or dietary requirement, please contact us directly before ordering. We cannot guarantee that our food is free from allergens, and it is your responsibility to ensure the items you order are suitable for you.

4. Pricing and Payment

4.1 Prices

All prices are shown in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place your order.

4.2 Payment

Payment is collected securely through Stripe, a third-party payment processor. We accept major debit and credit cards. By providing your payment details, you confirm that you are authorised to use the payment method. We do not store your full payment card details.

4.3 Failed Payments

If payment is declined or fails, your order will not be processed. Please check your card details or contact your bank.

5. Order Fulfilment

Once your order is confirmed and payment is received, your order is transmitted to our kitchen for preparation. We aim to fulfil all orders within the times indicated on our website, but these are estimates only and may vary due to demand or operational circumstances.

We are not liable for delays caused by circumstances outside our reasonable control, including adverse weather, third-party delivery failures, or technical issues.

6. Cancellations and Refunds

Once an order has been submitted and confirmed, it enters our kitchen preparation process promptly. As a result:

We are generally unable to cancel or amend orders once confirmed.
If you believe your order has not been fulfilled correctly (e.g., missing items, incorrect items), please contact us at [email protected] as soon as possible.
We will assess complaints on a case-by-case basis and, where appropriate, offer a replacement, credit, or refund.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

7. Email Marketing

If you subscribe to our mailing list, you consent to receive marketing emails from us about our menu, offers, and news. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

8. Intellectual Property

All content on khachapuri.co.uk, including text, images, logos, and design, is the property of Khachapuri Ltd or our licensors and is protected by UK copyright and intellectual property law. You may not reproduce, distribute, or use any content from our website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

We exclude all representations, warranties, and conditions relating to our website and the ordering service, other than those required by law.
We will not be liable for any indirect, consequential, or incidental loss arising from your use of our website or services.
Our total liability to you in connection with any order shall not exceed the value of that order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.

10. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services (such as Stripe, MailerLite, Google Analytics, and Square). We are not responsible for the content, privacy practices, or terms of those third parties. We encourage you to review their own policies.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Khachapuri Ltd
Email: [email protected]
Website: www.khachapuri.co.uk

Terms & Conditions