Please read these Terms and Conditions carefully before using our website or placing an order. By accessing khachapuri.co.uk or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

khachapuri.co.uk is operated by Khachapuri Ltd ("we", "us", "our"). References to "you" or "the customer" mean any person who accesses our website or places an order through it.

For any queries, you can contact us at: hello@khachapuri.co.uk

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates applicable local, national, or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to any part of our website or systems
Use the website in any way that could damage, disable, or impair its performance

We reserve the right to suspend or restrict access to our website at any time without notice.

3. Placing an Order

3.1 How to Order

You can place an order for food and drinks through our online ordering system on khachapuri.co.uk. By submitting an order, you are making an offer to purchase the items selected. Your order is not confirmed until you receive an order confirmation from us.

3.2 Order Confirmation

Once your order is accepted and payment processed, you will receive a confirmation. We reserve the right to refuse or cancel any order at our discretion, including where:

An item is unavailable
There is an error in the price or description of an item
We are unable to process your payment
We are unable to fulfil the order for operational reasons

If we cancel your order after payment has been taken, we will issue a full refund.

3.3 Accuracy of Your Order

Please review your order carefully before submitting. You are responsible for ensuring the accuracy of your order, including any special instructions, dietary requirements, or allergen information. We cannot guarantee that amendments can be made once an order has been confirmed.

3.4 Allergens

Our menu contains allergens. If you have a food allergy, intolerance, or dietary requirement, please contact us directly before ordering. We cannot guarantee that our food is free from allergens, and it is your responsibility to ensure the items you order are suitable for you.

3.5 Age-Restricted Items (Alcohol)

Alcohol may only be bought by, and will only be supplied to, a person aged 18 or over. Where your order contains alcohol you must confirm at checkout that you are 18 or over. It is an offence to buy or attempt to buy alcohol if you are under 18, or to buy alcohol on behalf of someone who is.

We operate Challenge 25. Photo ID (a passport, a photocard driving licence, or a PASS-accredited card) will be requested when the alcohol is handed over, whether that is on delivery, on collection, or at your table. If ID is not produced, or we are not satisfied that you are 18 or over, we will refuse to supply the alcohol. The rest of your order will be supplied as normal and we will contact you about the alcohol items.

4. Pricing and Payment

4.1 Prices

All prices are shown in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place your order.

4.2 Payment

Payment is collected securely through Stripe, a third-party payment processor. We accept major debit and credit cards. By providing your payment details, you confirm that you are authorised to use the payment method. We do not store your full payment card details.

4.3 Failed Payments

If payment is declined or fails, your order will not be processed. Please check your card details or contact your bank.

5. Order Fulfilment

Once your order is confirmed and payment is received, your order is transmitted to our kitchen for preparation. We aim to fulfil all orders within the times indicated on our website, but these are estimates only and may vary due to demand or operational circumstances.

We are not liable for delays caused by circumstances outside our reasonable control, including adverse weather, third-party delivery failures, or technical issues.

6. Cancellations and Refunds

Once an order has been submitted and confirmed, it enters our kitchen preparation process promptly. As a result:

We are generally unable to cancel or amend orders once confirmed.
If you believe your order has not been fulfilled correctly (e.g., missing items, incorrect items), please contact us at hello@khachapuri.co.uk as soon as possible.
We will assess complaints on a case-by-case basis and, where appropriate, offer a replacement, credit, or refund.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

7. Email Marketing

If you subscribe to our mailing list, you consent to receive marketing emails from us about our menu, offers, and news. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

8. Intellectual Property

All content on khachapuri.co.uk, including text, images, logos, and design, is the property of Khachapuri Ltd or our licensors and is protected by UK copyright and intellectual property law. You may not reproduce, distribute, or use any content from our website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

We exclude all representations, warranties, and conditions relating to our website and the ordering service, other than those required by law.
We will not be liable for any indirect, consequential, or incidental loss arising from your use of our website or services.
Our total liability to you in connection with any order shall not exceed the value of that order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.

10. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services (such as Stripe, MailerLite, Google Analytics, and Square). We are not responsible for the content, privacy practices, or terms of those third parties. We encourage you to review their own policies.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Offers and Meal Deals

These terms apply to each offer and meal deal in addition to the terms above. They are generated from the rules our ordering system actually applies, so what is written here is what the checkout enforces.

Offers that have finished are kept here for a short period so that anyone who ordered while they were running can still read the conditions that applied.

13.1 Discount codes and offers

£5 OFF when you spend £35 Collection

£5 off your order, subject to the conditions below.
Your whole food and drink order must come to at least £35 before the discount is applied. Delivery fees and the service charge do not count towards it.
Drinks, Sauces / Dips or Desserts are excluded from this offer.
Available on Collection orders only.
Enter the code 5OFF35COLLECT at checkout. The code is not case sensitive.
An offer is available while stocks and allocations last, and may be withdrawn once it has been fully claimed.
Only one offer can be applied to an order. Where more than one could apply, we apply the one that saves you the most — including when that is an automatic offer rather than a code you have entered.
Offers apply to food and drink only. They are never taken off the service charge, a delivery fee, a gift card or an event ticket.
Offers cannot be used on event pre-orders, which are priced separately.
We may change or withdraw an offer at any time.

£5 OFF when you spend £40 Delivery

£5 off your order, subject to the conditions below.
Your whole food and drink order must come to at least £40 before the discount is applied. Delivery fees and the service charge do not count towards it.
Desserts, Drinks or Sauces / Dips are excluded from this offer.
Available on Delivery orders only.
Enter the code 5OFF40DELIVERY at checkout. The code is not case sensitive.
An offer is available while stocks and allocations last, and may be withdrawn once it has been fully claimed.
Only one offer can be applied to an order. Where more than one could apply, we apply the one that saves you the most — including when that is an automatic offer rather than a code you have entered.
Offers apply to food and drink only. They are never taken off the service charge, a delivery fee, a gift card or an event ticket.
Offers cannot be used on event pre-orders, which are priced separately.
We may change or withdraw an offer at any time.

Local's Weekday Lunch

20% off your order, subject to the conditions below.
Available monday to friday, 12pm–2:30pm. Times are UK local time and are taken at the moment you place your order.
This offer applies to selected items only. The discount is calculated on the qualifying items in your basket.
Spirits, Wine, Beer or Sauces / Dips are excluded from this offer.
Available on Collection orders only.
Enter the code LOCALSLUNCH at checkout. The code is not case sensitive.
An offer is available while stocks and allocations last, and may be withdrawn once it has been fully claimed.
Only one offer can be applied to an order. Where more than one could apply, we apply the one that saves you the most — including when that is an automatic offer rather than a code you have entered.
Offers apply to food and drink only. They are never taken off the service charge, a delivery fee, a gift card or an event ticket.
Offers cannot be used on event pre-orders, which are priced separately.
We may change or withdraw an offer at any time.

13.2 Meal deals

Meal Deal for 1

From £17, saving up to £3.50 against buying the same items separately. The saving depends on the choices you make.
Some choices within a deal cost extra. Any additional charge is shown against the choice before you add the deal to your basket.
Intended to serve 1 person.
Available on Collection or Delivery orders only.
Discount codes and other offers do not apply to meal deals. A meal deal is already a reduced price, so its items are not discounted again, do not count towards any minimum spend, and do not count towards any "buy two" style condition.
The service charge, where one applies, is calculated on the meal deal price rather than on what the items would have cost separately.
Meal deals depend on what the kitchen has on. If something in a deal has sold out you will not be able to build it, and we may change or withdraw a deal at any time.
Prices shown are the prices charged at the moment you place your order.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Khachapuri Ltd
Email: hello@khachapuri.co.uk
Website: www.khachapuri.co.uk

Terms & Conditions